What to expect from Support Ticket System
An effective dashboard with a graphical representation of categories and tickets
Get insight on several agents as well as open and closed tickets.
Facilitates multiple admin usage
Generates ease for clients in creating tickets
You can add multiple agents to resolve queries
End-user can chat with the agent
Search tickets by a unique number
Make custom your new ticket form
Change the ticket status to in progress, on hold, or closed
Maintaining personal notes for each ticket
Create various categories for easy customer resolution
Knowledge Base Module
Multiple language access
An expressive, elegant syntax using Laravel
A user-friendly RTL experience for customers using Arabic, Hebrew, and Urdu-like languages
Built with Laravel 9